"Your success is directly proportional to the number of lives you have changed for the better" -Vishwas Chavan Today, we are encouraged to embrace digitization as we face the new normal and as an HR practitioner, I am wondering, will this affect how we put the human touch in the way we do HR and in face-to-face communication? More than ever, our times have compelled us to innovate and change our perspectives, our mindset and our lives. The webinars I have been blessed to attend speak so much about transformation, impact, influence, resilience and so on. My past experiences—all the good and the bad-- that shape who I am today, make me strong in my conviction that before we attempt to change lives, we have to start with the focus of touching lives. Let me tell you a story. When I was working in the hotel industry as one of its Senior HR Officers, one of our Engineering Supervisors passed away. He was one of those silent hardworking team members who lets their work speak